6 Steps for Effective Crisis Management.
Everyone in their life has ups and downs and faces different types of situations. Each one has a different mechanism to cope with the situation.In this article we have mentioned 6 steps for effective crisis management. But if you try to understand the situation it is how to respond to it that leads to the further course of actions in our lives.
Irrespective of how we respond to situations we would be better off if we had some basic framework to handle situations.Effectively handling a crisis situation is a skill.
Learning to handle situations is one of the important skills that one can learn. But unfortunately, very few of us are equipped with effectively managing the situation. Unfortunately, schools and colleges are not equipped to teach such skills. Hence most of the time individuals get frustrated when they are not able to navigate successfully from the situation.
we are going to explore an effective framework to effectively manage crisis situations. When we don’t have an effective framework to manage a situation most of the time is spent in thinking of how to navigate from the situation. If we use the framework it would be just mapping solutions according to the framework. One of the good things is that the framework is flexible just like maps. It shows the path direction but the mode of transport depends on the traveler.
Six steps for crisis management to work effectively
Think Before acting This is one of the underrated steps that sometimes people forget. Remember, action without thinking is the cause of every failure. Take a deep breath, calm down, remain objective.
Refuse to overact or react. Instead, just stop and think. Take time to find out what happened. Be clear about the problem before you act.
Delegate Responsibility – There is a rule that says “ If it is not necessary for you to decide, it is necessary for you not to decide”. If you can possibly delegate the responsibility for handling a crisis to someone else, by all means, we should do that.
Someone else may be much more qualified to deal with such a situation than you. Maybe it is some else responsibility in the first place.
Write it Down – Whatever the crisis, write it down before you take action. When you write down a problem it helps to keep your mind cool, clear, calm, and objective. Record exactly what has happened before you do anything.
Get the facts – Don’t assume anything. The facts are perhaps the most important elements of all in a crisis. Ask questions. Find out what occurred, including details about when, where, and how it happened. Determine who was involved. Then ask, what can we do now?
Remember, the facts don’t lie. The more facts you gather the more capable you will be dealing with the problem when you take action.
Develop a policy – If you find yourself dealing with a recurring crisis, once that happens, again and again, develop a policy that is simple enough so that ordinary people can implement it. When a crisis occurs for the first or the second time, it may require tremendous intelligence, experience, and energy to deal with it effectively.
But if a crisis or a problem has a tendency to repeat itself, and you cannot find a way to eliminate the crisis in advance. You should, by all means, develop a system so that an average person can deal with it in your absence.
Plan for the worst – Problems and crisis are normal, natural in the history of an organization or a person’s life. One of the qualities of great leaders throughout history is that they develop the ability to think ahead and determine what could possibly go wrong. They then plan for the contingencies in advance
when something goes wrong they are ready to move quickly. They have already thought through it. Ask yourself what are the worst things that could happen in my business or personal life. How could I handle them?
Handling situations is a skill that needs to be learned by every individual so that the crisis can be managed most effectively. The more you learn the more efficiently will you handle the situation and find the most effective solution for the same. This will significantly improve the personal and professional life of every individual.To end with a quote from Nehruji about handling situation or crisis handling.
“Crisis and deadlocks when they occur have at least this advantage, that they force us to think.”